LPEY Resources Troubleshooting FAQ

Q: My password doesn’t work.
  1. Your password is case-sensitive; please be sure to enter it exactly as it was created.
  2. Verify that your CAPS LOCK is not on.
  3. If you are a Clubs Online customer and have changed your Clubs Online password, this will also change your LPEY Resources password, and vice versa.
  4. If you have forgotten your password, please contact Customer Service at 1-800-268-3848 to have a new one issued.
Q: I can get in, but I get error messages when I try to view/download the documents.
  1. Many schools’ computer networks operate through a firewall as protection against viruses, hacking, and unsuitable sites. This prevents materials from being downloaded. Try to connect from your home computer or another computer that is not connected through the firewall.
  2. You must have Acrobat Reader installed on your computer. This is a free download available from http://www.adobe.com/products/acrobat/readstep2.html
  3. Please be sure you have the most current version of Acrobat Reader installed.
Q: When I print there are no spaces between the characters.
  1. Be sure the correct printer is selected in your print dialogue, and that you have the most current print driver installed for your printer. Check the printer manufacturer’s website under “Support” for current driver downloads for your operating system & printer.

We regret that Scholastic Canada is unable to provide personalized technical support for users of this site. If you are experiencing difficulties and have followed the tips outlined above, please contact your school’s computer support staff for further assistance.